Thank you for choosing Medspa 501 for your aesthetic and wellness needs. We strive to provide the highest quality of services and products. However, we understand that there may be circumstances where a refund is requested. Please read our refund policy carefully before making a purchase.
1. Refund Eligibility● Products: We accept returns and offer refunds on unopened and unused retail products within 14 days of the original purchase date.● Services: We do not offer refunds on completed services. However, if you are dissatisfied with your service, please contact us within 72 hours, and we will do our best to address your concerns.
2. Refund Process for Products● Contact us at moc.105apsdeM%40olleH within 14 days of the original purchase date to initiate the return process.● Provide proof of purchase (e.g., receipt, order confirmation).● The product must be unopened and in its original packaging.● Once your refund is approved, a credit will be applied to your original method of payment.
3. Refund Exceptions● Gift Cards and Packages: Gift cards and service packages are non-refundable but can be transferred to another individual.● Injectable Treatments: Due to the nature of injectable treatments, refunds are not offered. However, if you experience any adverse effects, please contact us immediately for assessment and resolution.
4. Refund Process for Services● If you are dissatisfied with a service, please contact us within 72 hours to discuss your concerns.● We may offer a complimentary touch-up or adjustment, or provide alternative solutions, at the discretion of our experienced practitioners.
5. Cancellation Policy● Please provide at least 48 hours notice for cancellations or reschedules. Failure to do so will result in a fee of $50.
6. Late Policy● Treatment times are not extended based on late arrivals. We suggest arriving 5-10 minutes prior to your appointment time to complete paperwork or to answer any questions about your service that you may have. We understand that issues may arise that may cause you to be late to your appointment. However, we ask that you call to inform us if that ever occurs, so we can do our best to accommodate you. Appointment times are reserved for each client, so oftentimes we cannot exceed that reserved time. If you arrive more than 10 minutes late for your appointment time, your appointment may be shortened or canceled if there is not enough time to safely complete the treatment.
7. Children under 13 years of age● Out of respect for the privacy of our guests, children under the age of 13 should not accompany you to a scheduled appointment. Your appointment will have to be rescheduled if you bring children under the age of 13 with you.
8. Special Circumstances● In the case of extenuating circumstances or exceptions not covered by this policy, please contact us to discuss your situation.
9. Contact Information● For any questions or concerns regarding our refund policy, please contact us at .moc.105apsdeM%40olleH
Please note that this policy is subject to change without notice. Please review the policy periodically for any updates. By making a purchase with us, you acknowledge and agree to abide by this refund policy.
Thank you for choosing Medspa 501. We appreciate your trust in us to provide exceptional aesthetic and wellness services.
The Medspa 501 Team